Frequently Asked Questions
Everything you need to know about SmartX Accounting Solutions
1. Why should I outsource my work to SmartX?
Partnering with experts makes all the difference.
- 10+ years of industry experience
- Irish-certified, GDPR-compliant firm
- Skilled in all leading accounting software
- Dedicated local manager for every client
- Online bookkeeping that saves you time and helps you grow
Local to Ireland. Driven by honesty, ethics, and client care backed by the latest technology and a support team that always goes the extra mile.
2. How do I get started?
Getting started is easy:
Speak to us, and we'll design the right outsourcing plan for your business.
Sign our Engagement Letter and NDA (Non-Disclosure Agreement) for full data security.
Choose your preferred process (FTP, remote access, or online software) and our team gets to work.
No new software or hardware is usually needed. We work with platforms like Xero, QuickBooks, and deliver reports on your schedule.
3. What does it cost, and how does virtual bookkeeping add value?
Cost structure & value of virtual bookkeeping:
- Competitive with market rates, but more cost-effective than an in-house team.
- Save on recruitment, training, office space, and management time.
- Work is handled by skilled, trained accountants following strict quality policies.
- You get accuracy, efficiency, and peace of mind without the overhead.
4. How secure is your workstation?
Security Protocols:
- Bank-level encryption
- ISO 27001 certified
- Access restricted via secure FTP
- Three-layer security: workstation & network, physical security, and employee credibility
5. What happens to my data?
Your data always belongs to you. We guarantee its safety with encrypted access, secure backups, and strict IT protocols. Every team member is bound by a Non-Disclosure Agreement, so confidentiality is assured. You stay in full control of decisions and approvals, while we ensure compliance with all data protection regulations.
6. Will outsourcing mean I lose financial control?
No. Outsourcing doesn't reduce your control, it strengthens it. With professionals handling your books, your finances become more accurate and easier to manage. You stay in charge of every decision. We simply take care of the record-keeping, while you remain the one with full authority and steering the business.
7. How do you choose candidates?
We match candidates to your business needs based on skills and experience, ensuring the right fit. If you'd like, you can review profiles before making a choice. Or, if you prefer, we'll assign a suitable professional straight away so you can get started quickly. Either way, you'll know your financial tasks are in trusted hands.
8. How competent are your accountants?
Our offshore team are university-qualified, experienced accountants with years of Irish project work. They are trained in Irish regulations by Irish-qualified accountants, and all work is reviewed before delivery. Our Irish accountants hold ACCA accreditations.
9. We're a small accounting firm. Will you consider working with us?
Yes, without question. We support accounting practices of all sizes especially small and medium accounting firms throughout Ireland, always providing the same focused attention.
10. We are an accounting practice. How do we know you won't approach our clients?
We operate strictly as a back office, never client-facing. Our contracts include non-compete, non-solicitation, and non-disclosure protections. References are available on request. Your clients are safe with us.
11. What are your service terms?
For most hourly and monthly plans, the notice period is 30 days. Larger projects may require an annual contract for mutual protection. We don't lock clients in outsourcing works only when there is trust and mutual benefit.
12. Do you prefer online or desktop accounting software?
We're experienced with both. For online software (e.g. Xero), simply provide access, and we'll complete the work. You'll be notified once reports are ready for review.
13. Who are your clients?
We primarily serve small and medium size accounting firms in Ireland.
14. Do you provide a free trial?
Absolutely! You can send us any job that takes up to 10 hours, and we'll complete it free of charge. No contracts, no commitments, we'll simply deliver the work so you can see the quality for yourself. If it meets your expectations, you can choose to continue with us. If not, no worries at all.